Refund Policy
A Legal Disclaimer
Please read this policy carefully before making a purchase on our website. By placing an order with KNNhub, you automatically accept and agree to be bound by the terms, conditions, and timeframes outlined in this Refund Policy. We reserve the right to amend, update, or modify this policy at any time without prior notice to comply with changing legal regulations or business operations. Any changes will become effective immediately upon being posted on this page.
Refund Policy - The Basics
We strive to ensure our customers have a seamless shopping experience. However, if you are not entirely satisfied with your purchase, here are the fundamental rules of our return process;
1. Return Period: You have (14) calender days to return an item from the date you received it.
2. Item Condition: To be eligible for a return, your item must be unused, unworn, unwashed, and in the same pristine condition that you received it.
3. Packaging: The item must be returnd in its original, undamaged packaging, including all original tags, labels, and accessories.
4. Proof of Purchase: A vaild receipt, invoice, or official order confirmation number is strictly required to process any return or refund.
What to Include in The Refund Policy
To ensure complete transparency, please note the specific tules regarding non-returnable items, shipping costs, and processing times;
1. Non-Returnable Items: Certain types of goods cannot be returned or refunded due to hygience, safety, or customization reasons. These include;
a. Personalized, custom-made, or print-on-demand products.
b. Perishable goods (such as food, plants, or flowers).
c. Intimate apparel, swimwear, earrings, and opened cosmetics/personal care products.
d. Gift cards and downloadable digital products/software.
2. Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Original shipping cost are strictly non-refundable.
a. If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), we will fully cover the return shiping costs.
3. The Process: Once your return is received at our facility, our team will inspect the item. We will immediately notify you via email regarding the approval or rejection of your refund based on the item's condition.
How to Initiate a Return (Contact Us)
If your order meets all the criteria above and you wish to start a return, please follow these steps;
1. Send an email to (info@knnhub.com) with your order number and the reason for the return.
2. If approved, we will send you the formal return shipping address and instructions.
3. Pack the item securely and ship it back to us.
4. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within (7-14) business days.